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R&D Help Desk Duluth, GA

Date Posted: 11/3/2019

Job Snapshot

  • Employee Type:
  • Location:
    Duluth, GA
  • Job Type:
  • Experience:
    3 - 5 years
  • Date Posted:

Job Description

The R&D Help Desk provides hardware and software support to users of the company’s personal computers and local area network.  Focuses on hardware, operating system, connectivity, technical and support issues.


  • Responsible for installing, maintaining, and troubleshooting hardware and software for computers.
  • Relies on experience and judgment to resolve technical support calls and emails.
  • Provides technical assistance to the users/staff in a timely and efficient manner.
  • Troubleshoots PC related problems, analyzes potential solutions and implements a solution that best fixes any problem.
  • Follows LAN, WAN and/or network policies, procedures and standards to troubleshoot network-related issues.
  • Performs basic Windows administrative tasks, including user and computer account maintenance and securing network files, folders and network shares.  Assists in the process of evaluating and recommending new hardware and software applications.
  • Removes, installs, and patches software as appropriate.  Replaces critical hardware components as needed.  Performs assigned hardware and software deployments. 
  • Provides end-users training on the use of the computer.
  • Responsible for maintaining the telephone network system, including phone handsets, port assignments, voicemail, etc.
  • Maintains documentation for networking devices – computers, printers, etc.
  • Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company’s policies and practices.


Job Requirements

  • High School Diploma or equivalent required.
  • Associate’s degree with experience in a computer help desk environment or the equivalent combination of formal education, training and experience is required.
  • 3 years’ experience in a fast paced technology environment preferably in gaming industry
  • Experience in supporting a web-based software system
  • Experience in XML and SQL
  • Experience in providing desktop support
  • Experience in a help desk setting
  • Windows OS Management
  • Active Directory Account Administration
  • Desktop and client management through tools such as SCCM, Dell KACE, GFI Lansweeper
  • IT Asset Management and tracking experience
  • Apple iOS, Android OS, and general mobile device provisioning experience
  • Microsoft Office Suite installation and troubleshooting skills

Note: All offers are contingent upon successful completion of a background check and drug screen

*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

AGS in an equal opportunity employer