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Order Entry Specialist Oklahoma City, OK

Date Posted: 6/11/2019

Job Snapshot

Job Description

Responsible for reviewing and processing parts orders placed by field technicians and external customers. Ensure that accurate part numbers, quantities, pricing, destination and tracking information are entered and maintained in the order system and that every order is processed accurately within 24 hours. Provide customers with timely order status updates.  The candidate must be self-motivated, a strong team player, and enjoy working in a fun fast paced growth environment.

Responsibilities

  • Ensures all service and customer parts orders are updated and closed out daily in ticketing and ERP systems
  • Coordinates with field technicians and internal specialists to identify correct part numbers
  • Provides pricing for third party sales of parts and accessories
  • Works with internal partners to expedite deliveries as necessary
  • Provides quality responses regarding parts availability, status and delivery of orders
  • Takes corrective action on field service and external customer parts order issues; traces progress of orders; manages orders in back order queue, puts customers first in all areas
  • Interfaces with Procurement, Production and Product Repair departments to obtain product information and availability
  • Performs other duties as required.

 

Job Requirements

  • Minimum of 2 years of technical Order Management / Customer Service Support
  • Associates Degree desired
  • Absurdly outstanding customer service attitude
  • Experience working in a warehouse, distribution center or manufacturing facility preferred
  • Excellent oral and written communication skills
  • Fast and accurate data entry ability
  • Strong attention to detail
  • Excellent organizational skills
  • Ability to learn and retain technical part information
  • Ability to process and manage orders with multiple priorities
  • Ability to read, comprehend and interpret documents such as operating and maintenance instructions, process maps, and procedure manuals.
  • Proficient in use of Microsoft Office programs including Outlook, Word and Excel
  • Experience using ERP, CRM or help desk ticketing systems preferred (e.g. Oracle, MS NAV, Salesforce, SysAid)
  • Proficient in use of general office equipment including personal computer, printer and copy machines

Note: All offers are contingent upon successful completion of a background check and drug screen

*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

AGS in an equal opportunity employer