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IT Support Technician Atlanta, GA

Date Posted: 4/16/2019

Job Snapshot

Job Description

The IT Support technician provides hardware and software support to team members of the company’s personal computers and local area network.  Focuses on hardware, operating systems, connectivity, technical and support issues.

  • Responsible for installing, maintaining, and troubleshooting hardware and software for computers.
  • Relies on experience and judgment to resolve technical support calls and emails.
  • Provides technical assistance to team members in a timely and efficient manner.
  • Troubleshoots PC related problems, diagnoses, and provides solutions.
  • Follows LAN, WAN and/or network policies, procedures and standards to troubleshoot network-related issues.
  • Assist in maintaining IT ticketing queue and managing assigned tickets.
  • Performs basic Windows administrative tasks, including user and computer account maintenance and securing network files, folders and network shares.  Assists in the process of evaluating and recommending new hardware and software applications.
  • Removes, installs, and patches software as appropriate.  Replaces critical hardware components as needed.  Performs assigned hardware and software deployments. 
  • Provides end-users training on the use of the computer.
  • Responsible for maintaining VoIP end point devices, including desktop configurations, phone handsets, phone headsets and voicemail.
  • Maintains documentation for networking devices – computers, printers, etc.
  • Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company’s policies and practices.


Job Requirements

  • High School Diploma or equivalent required.
  • Associate’s degree with experience in a computer help desk environment or the equivalent combination of formal education, training and experience is required.
  • 3 years’ experience in a fast paced technology environment preferably in the gaming industry
  • Experience in supporting a web-based software system
  • Experience or knowledge of XML and SQL
  • Experience in providing desktop support
  • Experience in a help desk setting environment
  • Experience with IT ticketing systems
  • Windows OS Management
  • Active Directory Account Administration
  • Knowledge of desktop and client management through tools such as SCCM, Dell KACE, GFI Lansweeper
  • IT Asset Management and tracking experience
  • Apple iOS, Android OS, and general mobile device provisioning experience
  • Microsoft Office 365 Suite installation and troubleshooting skills

Note: All offers are contingent upon successful completion of a background check and drug screen

*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

AGS in an equal opportunity employer