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Field Service Technician II Hanover, MD

Date Posted: 11/6/2018

Job Snapshot

Job Description

Reporting to the Regional Field Service Manager, the Field Service Technician is responsible for servicing, installing, converting, upgrading and preventative maintenance of all AGS gaming equipment. The Field Service Technician position does not work standard set hours as work activities may occur throughout a 24-hour day, 7 days a week, possibly including holidays. 

Essential Functions:

  • Provides technical training on most aspects of installations, theme changes, game software upgrades, server upgrades, etc.
  • Part of an advanced support team sent in to troubleshoot and resolve technical problems
  • Performs site surveys at new Class II or Class III locations and functions a primary liaison with Installation Team for communicating project requirements
  • Expert contributor to internal field service message boards and provides documentation for technical assistance with known problems
  • Completes all required PM in a timely manner without prodding
  • Easily identifies replacement parts and their associated part numbers
  • Must be skilled at performing all gaming-specific work orders
  • Will complete Site Surveys (Technical Info tab) for basic work orders
  • Performs project management activities for basic work orders
  • Good understanding of computer networking infrastructure
  • Good familiarity with all AGS' slot platforms and electronic table game equipment
  • Strong working knowledge of slot cabinet topography and ability to diagnose and troubleshoot problems from top to bottom of machine
  • Performs preventative maintenance and general maintenance on AGS' slot machines and cabinets
  • May participate in new installations or removal of old machines
  • Completes all reports and paperwork in a timely manner
  • Must have excellent customer service skills
  • Mechanically inclined; able to use hand tools
  • Must be able to move 75 lbs. assisted
  • Provides technical support to other Field Service Technicians
  • Has a good working knowledge of customers’ policies and procedures prior to performing work orders
  • Works well with the Technical Assistance Center (TAC) and escalates found issues to TAC and AGS management

Job Requirements

Requirements:

  • High School diploma or GED required
  • Minimum of 2 years’ experience as a Field Service Technician or 3 years’ experience working in a technical gaming environment
  • Must be at least 21 years old
  • Required to obtain licensing approval by tribal and/or state gaming regulators

 Preferred Skills:

  • Advanced understanding of AC/DC electronics; must pass AGS' online AC/DC electronics course
  • Can use a multi-meter to troubleshoot electrical issues
  • Highly developed problem-solving skills
  • Understands networking with CAT5 and fiber
  • High proficiency in multi-platform installs/upgrades/theme changes
  • Working knowledge of the difference between Class II and Class III
  • Basic understanding of computer networking

Note: All offers are contingent upon successful completion of a background check

*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

AGS is an equal opportunity employer.