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Technician Lead Calgary

Date Posted: 2/10/2019

Job Snapshot

Job Description

The Technician Lead position combines administrative support and project management, as well as technician responsibilities. This position is responsible for assisting the Regional Field Service Manager in day to day activities in regards to administrative support and technician scheduling. The position will function as the project manager for critical and high-profile work order projects. The Technician Lead position does not work standard set hours as work activities may occur throughout a 24-hour day, 7 days a week, including holidays. This position reports to the Regional Field Service Manager.

Responsibilities:

  • Coordinates and supervises local projects for all customer work orders
  • Responsible to ensure install process is followed from pre-install to post-install
  • Completes daily schedules for technicians (where applicable)
  • Assists Regional Field Service Manager in reviewing Field Service Technician’s time-off requests and scheduling changes and balances against company needs
  • Interacts with local Compliance officials and ensures local technicians observe all facility protocols
  • Oversees local casino paperwork necessary to complete work orders
  • Supervises the real-time maintenance of published assets in each facility
  • Audits accuracy of asset database and creates corrective action plan to improve as necessary
  • Conducts and compiles site surveys
  • Can provide technical training on all aspects of installations, theme changes, game software upgrades, server upgrades, etc.
  • Due to advanced technical skills, position provides technical support to all departments within Company
  • Part of advanced support team sent in to troubleshoot and resolve highly technical problems
  • Performs site surveys at new Class II or Class III locations and functions as primary liaison with IAA for communicating project requirements
  • Expert contributor to internal field service message boards
  • Strong working knowledge of slot cabinet topography and ability to diagnose and troubleshoot problems from top to bottom of machine
  • May participate in installs or removal of old machines
  • Completes all reports and paperwork in a timely manner
  • Must demonstrate excellent customer service skills Mechanically inclined; able to use hand tools
  • Thorough understanding of Company appearance standards for assets
  • Able to provide technical support to all positions within Field Service and may provide assistance to other departments within the Company
  • Must have a good working knowledge of customer's policies and procedures prior to performing work orders
  • Works as a team player/leader/motivator
  • Works well with the Technical Assistance Center (TAC) and escalates found issues to TAC and Company management
  • Provides detailed reports to Company management on all aspects of issues (good or bad) during and post work-order fulfillment

 

Job Requirements

  • Minimum 3 years’ experience as Field Service Technician II within Company or similar role outside of Company
  • High School diploma or GED required
  • Basic project management skills
  • Requirement to obtain licensing approval by tribal and/or state gaming regulators
  • Technical certification(s) relating to work on computers and PCs desirable
  • Must be able to move 75 lbs. assisted
  • Experience with large installs/removals/theme changes
  • Full time / 40 + Hours per week. Must be flexible to work some overtime, including evenings, weekends and Holidays.
  • Very skilled in Microsoft Office suite (Word, Excel, Project, etc.)
  • Very strong electronics, slot and troubleshooting skills
  • Strong knowledge of working with progressive controllers, servers and other networking devices
  • Excellent working knowledge of the difference between Class II and Class III
  • Advanced understanding of AC/DC electronics; must pass AGS’ online AC/DC electronics course
  • Can use a multi-meter to troubleshoot electrical issues
  • Highly developed problem solving skills
  • Understands networking with CAT5 and fiber
  • High proficiency in multi-platform installs/upgrades/theme changes

Note: All offers are contingent upon successful completion of a background check

*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

AGS is an equal opportunity employer.