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– We’re fixated on your future –

Senior Operations Manager Mexico City

Date Posted: 12/31/2018

Job Snapshot

Job Description

  • Oversee the company’s field administration operations in Mexico and provide detail reports to the Executive Management, and other levels of management throughout the organization.
  • Overall responsible of field service productivity levels.
  • Responsible in the evaluation of all areas where install base and growth warrant expansion of new personal.
  • Conducts weekly/monthly meetings with field service managers
  • Supports the sales department in developing new and existing accounts.
  • Supports other departments as needed with field service data & trends
  • Maintain relationships with customer accounts.
  • Measure and report on all key performance metrics and establish trend reports.
  • Monitor all machine installs/removals, software upgrades, and preventive maintenance data & trends.
  • Perform spot checks of AGS gaming machines for proper overall cleanliness.
  • Report any and all activity relevant to operations directly to VP of Latin America.
  • Assumes other special activities, responsibilities, and special projects from time to time as directed by the VP of Latin America.
  • Overall responsible for all training strategy & proper certifications of field personal are achieved and maintained.

Job Requirements

  • Bachelor’s Degree and 10 years or more of gaming experience.
  • Minimum of eight (8) years’ experience in management and/or operational management. (Four of those years must been as a regional manager in field services).
  • MS SQL 2000/2005/2008 Administration
  • Expert with Windows 2003 Server
  • Linux knowledge